Privacy Policy

Xcool (henceforth referred to as ‘we’, ‘our’ or ‘us’) owns and operates the website: (henceforth referred to as the ‘Service’). This page outlines our privacy policy regarding the collection, use and disclosure of Personal Information when you use our service. It also outlines the following:

Ø The restrictions that we impose on data sharing and data use.

Ø Your Rights with respect to your personal information.

Ø Your choices regarding access, use and editing of your personal information.

Ø Processes to contact us in case of grievances.

By using the service, you agree to the privacy policy. By using the services, you consent that you understand and agree to this privacy policy. It is incorrect to use the services if you do not provide your consent to the terms mentioned on the website. We reserve the right to review this Privacy Policy from time to time to make sure it is up-to-date. Do ensure that you review our policy periodically to make sure you are updated with the latest terms and conditions.

Personal Information Definition: Personal Information here implies any information that can either itself identify you as an individual or that can be connected to you indirectly by linking it to details you have provided us. We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.


The Personal Information that we collect is either provided by you or collected automatically to improve our services. Information will be provided by you is collected at various stages.

Visitor Stage:

As a visitor, you can browse the Website to find out more about our services. We do not seek any data from you when you visit us but we do collect and store certain information in order to improve security and administer our services to improve customer experience. The information collected at this stage is used to evaluate traffic patterns on our Website for internal purposes and metrics.

Registration Stage:

When you register with us, we collect your Personal Data. We also collect Personal Information when you express an interest in obtaining information about us or our products and services, when you participate in activities on our Website or otherwise contact us.

We will collect your Personal Data for various valid reasons such as: to comply with our binding legal and regulatory obligations; for the performance of our contract with you, to take steps based on your request before entering into a contract; for our legitimate interests or those of a third party; or where you have given consent.

A legitimate interest is when we have a business reason to use your information, but this will not override your own rights and interests. In some cases, we may have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests (for instance, to prevent payment fraud or confirm your identity at registration or at a later stage). Collecting your Personal Data and other personal information helps us to provide you a safe, efficient, smooth and customized experience. Such customizations allow us to provide courses, study material, tutorials that most likely meet your needs and to customize our service to make your experiences safer and easier.

Your Personal Identifiable Information together with other Personally Non-Identifiable Information help us better know our users and improve the content and functionality of our Website. The information we learn from you will help us personalize and continually improve your experience at our Website. We do not voluntarily make this information available to third parties, nor do we use it for any other purpose, except as set out herein.

Payment Stage:

When you visit our Website, to purchase one of our courses any part of our courses or while registering on our Website, we may collect a variety of information that you will voluntarily provide to us via one of the following inputs: via forms available for registrarion and profile on Xcool, our contact forms; a chat session; a phone session. On indicative basis Personal Information collected will be in one of these headers:

1.      Contact Information: name, email address, display picture, mailing address, phone number, IP address, geographic location, or phone number

2.      Identification-related information: your date of birth, mark-sheets, Passport/Aadhar /Voter ID details

3.      Billing Information: debit card number, credit card number and billing address

4.      Unique Identifiers: username or password

5.      Review-related information: syllabus and course preferences, account settings,(including preferences set in the "Account" section of our Website)

6.      In-house Information: provided to us through our service, interaction with our customer service, participation in surveys or marketing promotions

7.      Education, Skills and Experience

8.      Certificates, Testimonials and Awards

We collect information about you and your use of our service, your interactions with us as well as information regarding your computer or other device used to access our service). This information includes your activity on our Website, such as sessions, DIY activities and search queries, details of your interactions with customer service , such as the date , time and reason for contacting us, transcripts of any chat conversations, and if you call us , your phone number and call recordings; device IDs or other unique identifiers, device and software characteristics (such as type and configuration), connection information, statistics on page views , referring source (for example, referral URLs ), IP address (which may tell us your general location), browser and standard web server log information, information collected via the use of cookies, web beacons and other technologies.

Personal Information is used by backend applications with the aim of providing better services and better interaction with mentors. Information can also be collected at other times, specifically when you enter contests or other promotions sponsored by us and/or our partners. If you use a feature that requires payment of a fee options like NEFT or Card will appear. In case of payments via credit or debit card, we will redirect you to registered payment gateways such as Ccavenue, Payubiz, Razorpay and other such registered gateways. You may store and save your payment details such as card numbers with the gateway. We do not have access to data stored with any of these gateway providers. All payment transactions are processed through secure payment gateway providers. We do not store any card information (other than the last 4 digits of your card) in our servers.

For internal purposes of tracking, whenever you use one of our paid products, we track the web pages, and information that has been accessed by you, and store it on our servers. This helps us to track items that you have completed, and those that you need in the future.

You as a user may decide to display your full name and your display picture publicly on the Website. Depending on your profile and what services you are seeking, Xcool can ask for more information relating to address, billing information, certificates, past employment information etc. Xcool’s certifications where applicable carry a lot of authenticity and recognition and hence this is bolstered by our user-authentication processes. Hence, for the purposes of authentication we can ask for identification-related information as outlined in point 2 above.

Automatic Information Collection:

When you access our Services (this includes general course browsing), we collect certain data by automated means, including but not limited to:

1.      System Data: Technical data about your computer or device, such as your IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems data, and platform types.

2.      Usage Data: Usage statistics about your interactions with the Services, including courses accessed, time spent on pages or the Service, pages visited, features used, your search queries, click data, date and time, referrer, and other data regarding your use of the Services.

3.      Approximate Geographic Data: An approximate geographic location, including information like country, city, and geographic coordinates, calculated based on your IP address.

We use technologies such as cookies, clear gifs, log files, and flash cookies to capture this data and other purposes, including but not limited to help us understand how you interact with our site and services, in order to provide a better experience.


The personal information we collect, including your Personal Data is done so with the following purposes in mind:

1.      Deliver the services you have requested

2.      Exercise or comply with legal rights or obligations wherever necessary

3.      Use for normal business purposes of the kind set out in this Policy.

Besides these uses, your Personal Information is central to the customization that Xcool provides. We use the collected data to analyse, administer and improve our services, to provide you with a personalized experience on our Website (especially, by offering you services that are best suited for you), to contact you about your account and our services, to provide you customer service, to provide you with personalized marketing. For your benefit, we also keep track of the data collected to detect, prevent, mitigate and investigate fraudulent or illegal activities.

Your Personal Information is also used to determine your general geographic location, determine your Internet service provider (ISP), and helps us quickly and efficiently respond to inquiries and requests and enforcing our terms (such as determining free trial eligibility). We further use the data collected to communicate with you concerning our service (for example by email, push notifications, text messaging, and online messaging channels), so that we can send you details about new features and content available on the Website, special offers, promotional announcements, surveys, and to assist you with operational requests such as password reset requests.


As a community, we offer several features that allow members to connect and communicate in public or semi-public spaces. Do keep in mind that these community spaces are accessible publicly. Hence do be careful and judge before posting in these community spaces or sharing your personal information with others on our website. You need to be aware that any personal information you submit there can be read, collected, or used by others, or could be used to send you unsolicited messages.


All precautions will be taken to protect your Personal Information. It will be protected using the following measures:

Ø Technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration

Ø Standard SSL certification which helps us create a secure connection between our server and user to render any information or action.

Ø Other safeguards such as firewalls and data encryption, physical access controls to our data centres and information access authorization controls.

Ø User passwords are encrypted in 64-bit encryption and stored securely since users generally use the same password on multiple sites. This helps prevent any kind of theft, piracy or unauthorised access.

If you believe your account has been abused or hacked, please contact us by sending us an email at

We do not sell, transfer or lease out your Personal Information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy herein. The protection of your privacy and your Personal Information is a very important community principle for Xcool. We store and process your personal information on computers located in India that are protected by physical as well as technological security devices. Our privacy policies, principles and processes are authorized and verified by third party security consultants. If you object to your Information being transferred or used in this way, then it our advice that you do not use this Website.

We would again like to reassure that we will never lease, trade, transfer or share your Personal Information that we have collected with any other company for their marketing purposes without your consent. We reserve the right to communicate your personal information to any third party that makes a request that is legally-compliant for its disclosure.

Notwithstanding anything contained anywhere in this Agreement; we cannot assure absolute security to your personal data and by entering into or by logging into our website, you explicitly agree not to sue us in the unlikely case of any data breach.


Like all websites, we use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us in providing services to you. We engage these Service Providers to provide marketing, advertising, communications, infrastructure and IT services. Besides these functions, they are critical for other capacities such as to personalize and optimize our service, to process credit card transactions or other payment methods, to provide customer service, to collect debts, to analyse and enhance data (including data about users’ interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information.

You have certain rights around the use of your data, including the ability to opt out of promotional emails, cookies, and collection of your data by certain third parties. You can update or terminate your account from within our Services, and can also contact us for individual rights requests about your personal data. Parents who believe we’ve unintentionally collected personal data about their underage child should contact us at for help in deleting that information.

We have made it clear to these Service Providers that they have no authority to use or disclose your personal information except in connection with providing their services.


Though we will not pass on your Personal Information to any third party for marketing purposes, we may pass your details to other companies within our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy such as for authentication or to avoid fraud. For instance, we may use third parties to assist us with delivering services to you, to help us to collect payments from you, to analyse data and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it.

Besides what is mentioned in this Privacy Policy, we will not sell or disclose your personal data to third parties without obtaining your prior consent unless it is necessary for the various purposes set out in this Privacy Policy or unless we are required to do so by law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

At times, our Website may contain links to other websites that are not under our direct control. These websites will have their own policies regarding privacy. We have neither control of nor responsibility for linked websites and we only provide these links solely for the convenience and information of our visitors. Do keep in mind that when you access such linked Websites, you shall do so at your own risk. These websites have their own Privacy policies and are not subject to this Privacy Policy. It is best to check the privacy policies, if any, of those individual websites to see how the operators of those third-party websites will utilize your personal information. In addition, these websites may contain a link to Websites of our affiliates. The websites of our affiliates are again not subject to this Privacy Policy, and you should check their individual privacy policies to see how the operators of such websites will utilize your personal information.

Our Website may ask some permissions from third party applications such as Facebook and Google allowing it to perform actions with the User’s account and to retrieve information, including Personal Data, from it. To get more information about the following permissions, refer to the permissions documentation and to the privacy policy of Facebook and Google.

The permissions that are usually asked are for basic information which includes data such as id, name, picture, gender. Your networks such as Friends’ list, can also be made available. The available information will typically depend on the data that you have made public.

Selections about the use of your data:

You can choose not to provide certain data to us, but this will lead to certain features of our Services being unavailable to you:

Ø To stop receiving promotional communications from us, you can opt out by using the unsubscribe mechanism in the promotional communication you receive or by changing the email preferences in your account. Note that regardless of your email preference settings, we will send you transactional and relationship messages regarding the Services, including administrative confirmations, order confirmations, important updates about the Services, and notices about our policies.

Ø The browser or device you use may allow you to control cookies and other types of local data storage. To learn more about managing cookies, do visit Your wireless device may also allow you to control whether location or other data is collected and shared.

Ø To get information and control cookies used for tailored advertising from participating companies, see the consumer opt-out pages for the Network Advertising Initiative and Digital Advertising Alliance. To opt out of Google’s display advertising or customize Google Display Network ads, visit the Google Ads Settings page.

Ø To opt out of allowing Google Analytics, Mixpanel, ZoomInfo, or Clearbit to use your data for analytics or enrichment, see the Google Analytics Opt-out Browser Add-on, Mixpanel Opt-Out Cookie, ZoomInfo’s policy, and Clearbit data claiming mechanism.

Ø Apple iOS, Android OS, and Microsoft Windows each provide their own instructions on how to control in-app tailored advertising. For other devices and operating systems, you should review your privacy settings on that platform.

Accessing, Editing, and Deleting Your Personal Data:

You can access and update your personal data that collect and maintain as follows:

Ø To update data you provide directly, log into your account and update your account at any time.

Ø To terminate your account, you can visit your profile settings page and follow the steps detailed there.

Ø If you have any issues terminating your account, please contact our Support Team.

Please note: even after your account is terminated, some or all of your data may still be visible to others, including without limitation any data that has been (a) copied, stored, or disseminated by other users (including in course comment); (b) shared or disseminated by you or others (including in your shared content); or (c) posted to a third-party platform. Even after your account is terminated, we retain your data for as long as we have a legitimate purpose to do so (and in accordance with applicable law), including to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data pursuant to this Privacy Policy after your account has been terminated. If at anytime, we are required to delete your data, we may retain such data that is required to improve our business services, while deleting all identifying information from the data.

To request to access, correct, or delete your personal data, please submit these requests by emailing us at Please allow up to 2 weeks for a response. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify your identity before implementing your request. Please note that we retain certain data where we have a lawful basis to do so, including for mandatory record-keeping and to complete transactions.

Our Policy Regarding Children:

We recognize the privacy interests of children and encourage parents and guardians to take an active role in their children’s online activities and interests. Individuals younger than 18 years of age, but of the required age for consent to use online services where they live (for example, 13 in the US or 16 in Ireland), may not set up an account, but may have a parent or guardian open an account and help them enrol in appropriate courses. Individuals younger than the required age for consent to use online services may not use the Services. If we learn that we’ve collected personal data from a child under those ages, we will take reasonable steps to delete it.

Parents who believe that Xcool may have collected personal data from a child under those ages can submit a request that it be removed to


Cookies are typically transferred to your IP address this gives the browser distinct identification which helps us track of your preferences. Furthermore, these files also help you in faster logins and act as a mechanism to determine general trends. The data thus retrieved from your IP address will guide us to offer customized services, including but not limited to more content in areas of greater interest to a majority of users. If you do decide to disable Cookies, you may not be able to access all functionality on our Website correctly or at all. Please be assured that we never place Personally Identifiable Information in Cookies.

Xcool will keep your personal data while you remain a registered customer or user of the Website and/or the App. This Personal Information will be retained after the termination of the contractual relationship, duly blocked, for the time necessary to answer for any liabilities that may be derived from our relationship.

In particular, the Personal Data required for responding to queries made and delivering electronic marketing communications such as newsletters and/or announcements will be processed for as long as you do not revoke the consent given and, once that consent has been withdrawn, for the time necessary to answer for any liabilities that may have arisen. In any case, when the personal data is not required for the purpose for which it was obtained and until it is not finally cancelled, it will be retained in a blocked form.


Xcool may communicate your personal data when so required by law, for defending its legitimate rights and interests, or whenever necessary in accordance with the services contracted by you. They may also be accessed by third party service providers and computer and technical support services.

Do keep in mind that certain systems, data and services are hosted on various Cloud Platforms for data security and to avoid data loss. Your data may be transferred internationally to the Cloud Platform company’s servers in various locations. To summarize, we would again like to remind you that Xcool relies on other companies to provide certain services related to the Website and/or the App such as billing or payment of Services through our platform. Limited data is shared with some of these companies but only for the purpose for which these companies are engaged.


All rights, including copyright, in this Website are owned by or licensed to us. This implies that any use of this Website or its contents, including copying or storing parts of the Website or the Website in its entirety, other than for your own personal, non-commercial use is prohibited without our permission.

You are prohibited from modifying, copying, distributing, transmitting, displaying, printing, publishing, selling, licensing, creating derivative works or using any content available on or through our Website for commercial or public purposes. You may not modify, distribute or re-post something on this Website on other websites or public forums for any purposes whatsoever.

The Site contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, videos, graphics, music, sound, data analysis and the entire contents of Xcool is protected by copyright as a collective work under the applicable copyright laws. Xcool owns the copyright in the selection, coordination, arrangement and enhancement of all our content, as well as copyright or license to use in the content original to our content. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. You may download, print or save our copyrighted material for your personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express permission of Xcool is permitted. If copying, redistribution or publication of copyrighted material is expressly permitted by Xcool, then it is imperative that no changes in or deletion of author attribution, trademark legend or copyright notice shall be made.

You acknowledge that you do not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on our Website or a website otherwise owned or operated in conjunction with Xcool shall not be deemed to be in the public domain but rather the exclusive property of Xcool, unless such site is under license from the trademark owner thereof in which case such license is for the exclusive benefit and use of Xcool, unless otherwise stated.

Xcool does not have any express burden or responsibility to provide you with indications, markings or anything else that may aid you in determining whether the material in question is copyrighted or trademarked. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. By submitting material to any public area of the Website, you warrant that the owner of such material has expressly granted Xcool the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or here-after developed for the full term of any copyright that may exist in such material. You also permit any other end user to access, view, store or reproduce the material for that end user's personal use. You hereby grant Xcool, the right to edit, copy, publish and distribute any material made available on the Website by you.

If you come across any abuse or violation of these Terms, please report to


By submitting data to us or our agent or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy.


Do understand that we do not warrant that this website, its servers, or email sent on our behalf are virus free. We will not be liable for any damages of any kind arising from the use of this website, including, but not limited to compensatory, direct, indirect, incidental, punitive, special or consequential damages, loss of data, goodwill, business opportunity, income or profit, loss of or damage to property and claims of third parties.


In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:


The Terms of Use Agreement is incorporated herein by reference in its entirety.


As has been mentioned earlier, we may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective from when they are posted on this page.


By having a Xcool account, you have explicitly given consent for us to capture images (followed by analysis), camera/mic permissions to make video calls and record the same.


Xcool may disclose information

Ø as required by law, such as to comply with a subpoena, or similar legal process

Ø to enforce applicable Terms of Use, including investigation of potential violations thereof

Ø when we believe in good faith (doctrine of uberrima fides) that the disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, address security or technical issues or respond to a government request

Ø with our trusted service providers who work on our behalf and do not have an independent use of the information we disclose to them and have agreed to and adhered to the rules set forth in this Policy

Ø to protect against imminent harm to the rights, property or safety of the Application/Website or our users or the public as required or permitted by law

Ø with third party service providers in order to personalize the Application/Website/Services/products for a better user experience and to perform behavioural analysis


In the event of any dispute arising between the parties with respect to this Agreement, the same shall be referred to the Sole Arbitrator and the arbitration shall be in accordance with Arbitration and Conciliation Act of 1996. The language of arbitration proceedings shall be English. The seat and place of arbitration shall be Mumbai, Maharashtra, India and the decision of the Arbitrator shall be final and binding on both parties herein.

This contract shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra, India and shall be governed by the Indian laws.


If you have any questions, concerns, or disputes regarding our Privacy Policy, please feel free to contact our privacy team at